Customer Care
Delivery
Delivery
Every piece of Burleigh ware is made by hand in our historic home at Middleport Pottery in the heart of the Staffordshire Potteries.
We ship all over the world (excluding Spain, Russia and Georgia) but international orders will take a little longer to arrive.
We cannot accept orders which are to be dispatched via freight forwarder.
The price of shipping is calculated using product weights. Please see tables below for more information. The price will be automatically calculated in your shopping basket once you enter your delivery address.
|
Order Value |
UK Mainland |
|
Up to £199 |
£8 |
|
£200 and over |
Free of charge |
Please note that for deliveries outside the UK, local import duties, taxes and customs charges may be applied by your country’s authorities or the courier. These charges are the responsibility of the recipient and are not included in your order total at checkout.
|
Weight |
Europe (including Ireland & Channel Islands) |
|
0 - 2kg |
£35.00 |
|
2.1 - 3kg |
£40.00 |
|
3.1 - 5kg |
£45.00 |
|
5.1 - 10kg |
£55.00 |
|
10.1 - 49kg |
£70.00 |
|
50kg and over |
£150.00 |
|
Weight |
USA & Canada |
|
0 - 2kg |
£35.00 |
|
2.1 - 3kg |
£50.00 |
|
3.1 - 5kg |
£80.00 |
|
5.1 - 10kg |
£100.00 |
|
10.1 - 49kg |
£120.00 |
|
50kg and over |
£150.00 |
|
Weight |
Rest of World |
|
0 - 2kg |
£60.00 |
|
2.1 - 3kg |
£80.00 |
|
3.1 - 5kg |
£120.00 |
|
5.1 - 10kg |
£160.00 |
|
10.1 - 49kg |
£200.00 |
|
50kg and over |
£300.00 |
International Deliveries (Outside the UK)
Please note that for deliveries outside the UK, local import duties, taxes and customs charges may be applied by your country’s authorities or the courier. These charges are the responsibility of the recipient and are not included in your order total at checkout.
If import charges are refused or unpaid, the courier may return the goods to us.
In these circumstances, once the order has been returned to Burleigh, we will process a refund for the items. However, please be aware that any refund will be subject to the following deductions:
- The original outbound delivery charge
- Any return or re-entry fees charged to us by the courier or customs authorities
For example, if an order is returned due to refused import charges, refunds will be reduced by applicable re-entry fees (currently charged to us by DHL) and the original delivery cost.
We strongly recommend checking any potential import duties or taxes before placing your order, as these vary by country and are outside of our control.
Please note the cost of your goods will show as being reduced by 20%, as you will not be liable to pay UK VAT on this purchase.
If you have any questions prior to ordering, our Customer Services team will be happy to help.
Korean Deliveries
When shipping to Korea you will now be asked for a personal customs clearance code. This is a requirement made by The Korean Customs Service.
- The PCCC comprises 12 digits starting with the alphabet letter P (e.g. P123123123123) and is issued by the KCS to those planning to ship personal goods into or out of Korea. It is tied to your identity and your home address
- Korean citizens can generate a PCCC almost instantaneously via the designated website (https://p.customs.go.kr) – NB this is in the Korean language only - by quoting details of his/her Accredited Certificate. Alternatively they can obtain a PCCC within one to two business days by sending an email or fax to the main Customs Office of the Administrative District listed on the designated website.
- Non-Koreans are permitted to quote their passport number in order to facilitate the clearance of their goods