Customer Care

When will my order be dispatched?

Orders are usually dispatched within 2–3 working days. We will email you when your order leaves the pottery, with a link to track its delivery.

 

Where do you deliver, and what does it cost?

Available destinations and delivery charges are shown at checkout. See Delivery for timings and information on international duties and taxes. Please be aware that you will be responsible for paying any local tax or duty, which you will be notified of by the courier delivering your goods.

 

How do I return an order?

Our Returns page explains how to return your pieces and when to expect your refund.

 

How should I care for my Burleigh?

Our tableware is dishwasher and microwave safe. We recommend a low-temperature wash with liquid detergent. It is unsuitable for oven or freezer use.

 

Why are there small variations between pieces?

Each piece is handmade and individually decorated. Small differences in colour, pattern and placement, including fine joins, are part of this process. Marks beneath plates and dishes come from their supports during firing.

 

What is glaze?

Glaze is a protective layer that covers every piece of our pottery. Clear and strong glaze has many of the properties of glass. It protects, and gives a water proof, hygienic coating to ensure our pottery is functional as well as beautiful.

 

Where can I find measurements?

Dimensions and capacities are listed on each product page. Measurements may vary slightly as each piece is handmade.

 

Where can I buy Burleigh in person?

Visit our shop at Middleport Pottery in Staffordshire.